Refund policy
Your satisfaction matters to us, and we want you to feel confident shopping for crossbody bags and wallets at Handbag Outlet. Please take a moment to review how refunds, returns, and exchanges work before placing your order. This policy applies to orders shipped within the United States.
1. How Refunds Work
Once we receive your returned item and confirm it meets our return conditions, we'll process your refund back to your original payment method.
Refunds are typically issued within 7 business days of approval. Keep in mind that your bank or payment provider (PayPal) may take a little additional time to reflect the refund on your end.
2. Our 30-Day Return Window
You have 30 days from the date your order is delivered to request a return — whether the item simply isn't what you expected or there's an issue with it.
To qualify for a return, your item should be:
- Unused, unworn, and in its original condition
- Complete with all original tags still attached
- Packaged in its original packaging
We'll also ask for proof of purchase, such as your order number, to process the request. Items returned outside these conditions may not qualify.
3. Starting a Return or Exchange
Ready to send something back? Email our team at support@handbagoutlet.store to get the process started. Once we approve your request, we'll walk you through the next steps.
Please note that returns should be shipped back using a trackable method, and the cost of return shipping is the customer's responsibility. We'd recommend holding onto your tracking number until your return is confirmed received.
Items sent back without first reaching out to us may not be accepted.
4. Damaged, Defective, or Incorrect Orders
We know it's frustrating to receive something that isn't right. If your order arrives damaged, defective, or you receive the wrong item, please inspect it as soon as it arrives and reach out to us within 48 hours at support@handbagoutlet.store, along with a few photos showing the issue. We'll review it and work with you on the best next step.
5. Exchanges
We're happy to offer exchanges on eligible items, whether you'd like a different style or need to swap for something else entirely. Exchanges depend on current stock availability, and processing time for a replacement may vary depending on what's in inventory at the time.
6. No Restocking Fees
We don't charge restocking fees on eligible returns. What you paid is what you'll see refunded, aside from any applicable shipping costs already noted above.
7. Promotional Discounts
If a discount code wasn't applied at checkout, we're unable to retroactively apply it or refund the difference after the fact. Promotional pricing only applies to purchases made while the offer was active and properly entered at checkout.
Questions About Your Return?
We're here to help make the process as easy as possible.
Handbag Outlet
Address: 2726 Parkway, Pigeon Forge, Tennessee 37863, United States
Email: support@handbagoutlet.store
Phone: +1 (865) 286-5449
Support Hours: Monday–Sunday, 10:30 AM – 7:30 PM (Eastern Time)
Response Time: Within 24 Hours