Refund policy

At Handbag Outlet, we're proud to offer well-crafted crossbody bags and wallets built for everyday use. Your satisfaction matters to us, and we've kept our return process simple and transparent in case something isn't quite right.

1. Return Window

You have 30 days from the date of delivery to request a return. Once 30 days have passed, we're unable to offer a refund or exchange.

2. Return Eligibility

For a return to be accepted, the item must meet these conditions:

  • Unused condition
  • Packed in its original packaging
  • All tags, accessories, and inserts included
  • Proof of purchase or order confirmation provided
  • Returns that don't meet these conditions may be declined.

3. Return Shipping Costs

We aim to keep our return terms clear and fair for every customer.

Whether the return is due to a defective, damaged, or incorrect item, or simply a change of mind, the customer is responsible for arranging and covering the return shipping cost. Shipping charges are non-refundable.

4. Restocking Fees

We don't believe in penalizing our customers. Handbag Outlet does NOT charge any restocking fee.
Restocking Fee: $0

5. Starting a Return

Here's how it works:

Step 1 — Reach Out:

Email us at support@handbagoutlet.store with your Order Number, reason for the return, and photos (required if the item is damaged).

Step 2 — Get Instructions:

Our team will review your request and get back to you within 24 hours with the next steps.

Step 3 — Send It Back:

Securely repack the item in its original packaging and mail it to our return address: 2726 Parkway, Pigeon Forge, Tennessee 37863, United States

6. Refunds

Once we receive and inspect your return:

  • We'll let you know whether it's been approved.
  • Approved refunds will be sent back to your original payment method (PayPal or Venmo).

Refund Processing Time:

Refunds are typically issued within 7 business days after the item has been received, inspected, and approved.

7. Exchanges

The quickest way to get a different item is:

  • Return the original item first.
  • Once approved, place a new order for the item you'd like instead.

8. Items We Can't Accept for Return

The following are non-returnable:

  • Personalized or custom-made items
  • Final sale items (marked as such at purchase)

Customer Responsibility:

To keep the return process running smoothly, customers are expected to:

  • Return the item within the 30-day window
  • Make sure the product is unused and in its original packaging
  • Include all tags, accessories, and proof of purchase
  • Cover the return shipping cost in all cases
  • Returns that don't meet these responsibilities may not be approved.

Need Help?

If you have any questions or need help with your return, reach out to us at: support@handbagoutlet.store

Business Information

  • Business Name: HANDBAG OUTLET
  • Business Days: Monday to Sunday
  • Business Hours: 10:30 AM – 7:30 PM (Eastern Time)
  • Business Phone: +1 (865) 286-5449
  • Email: support@handbagoutlet.store
  • Business Address: 2726 Parkway, Pigeon Forge, Tennessee 37863, United States